Get The Most Out Of Your Myoung Laser
The place where you’ll find all the help and support you need. Do you have questions about your MYounglaser machine or need assistance with its operation? Our support portal is designed to provide quick and easy solutions. Whether you're looking for technical documentation, troubleshooting guides, or direct contact with our expert support team, you'll find everything you need right here.
Support at MYOUNG Lasers
Comprehensive Knowledge Base
Have a question? Browse our extensive knowledge base with 50+ articles to find answers quickly!
Tips & Tricks
Most materials require no post-processing—your products are ready to use right away.
Available by Phone
Our support line is available on weekdays from 8:30 - 17:00 for direct assistance.
Send Us a Ticket
Didn’t find what you were looking for? Submit a ticket, and our team will get back to you as soon as possible!
A Smart Investment. Endless Possibilities!
An MYounglaser machine delivers precision, speed, and reliability across industries. Want to impress your customers with flawless engraving and cutting? Our laser machines provide the perfect solution for your needs. Once you start using an MYounglaser, you’ll wonder how you ever worked without it.
FREQUENTLY ASKED QUESTIONS
At MYOUNG laser, we provide essential FAQs for CO2 laser cutters, laser welding machines, laser marking machines, and other industrial laser solutions. Find answers to your questions and get the support you need.
Warranty Service
✅ One-year warranty for all laser machines under normal use, with lifetime maintenance support.
✅ 24/7 technical assistance via Phone, Email, WhatsApp, and Live Chat.
✅ Free training to help you master the operation of your laser machine.
✅ Clear, user-friendly manuals in multiple languages for easy understanding.
Tailor-Made Service
At MYounglaser, we manufacture laser machines with standard designs, but we also offer customized and OEM services to meet your specific business needs.
✅ Custom Table Sizes – Choose from popular options or request a specific design.
✅ Personalized Branding – Customize logos, colors, and aesthetics to match your brand.
✅ Flexible Power Options – Select the laser power and brand that best suits your requirements.
✅ Custom Machine Configurations – Get tailor-made features to fit your unique production needs.
Payment Terms
We offer multiple payment methods to ensure a smooth and secure transaction process.
✅ T/T (Telegraphic Transfer) – Secure electronic bank transfer, typically completed within 2-4 business days, depending on location and currency exchange.
✅ e-Checking – Available for buyers with checking accounts from any U.S. bank.
✅ Credit Card – We accept Visa, Mastercard, and American Express for fast and easy payments.
✅ Alibaba Trade Assurance – A secure order protection service ensuring quality production, timely shipping, and safe transactions.
How to Buy?
Purchasing laser machine from us is simple and transparent. Follow these steps to ensure a smooth buying process:
✅ Step 1: Consultation
Tell us your specific requirements, and we will recommend the best-suited machine for your needs.
✅ Step 2: Quotation
We provide a detailed quotation with the best quality and pricing based on our discussion.
✅ Step 3: Process Evaluation
Both parties review and confirm all details to avoid misunderstandings before finalizing the order.
✅ Step 4: Placing Order
Once everything is agreed upon, we send you a Proforma Invoice (PI) and sign a sales contract.
✅ Step 5: Production
Manufacturing starts immediately after receiving your signed contract and deposit. We keep you updated throughout the production process.
✅ Step 6: Inspection
Every machine undergoes strict quality control and testing to ensure optimal performance before shipment.
✅ Step 7: Shipping
We arrange safe delivery based on the agreed contract terms after buyer confirmation.
✅ Step 8: Customs Clearance
We provide all necessary shipping documents to assist with smooth customs clearance.
✅ Step 9: Support & Service
Enjoy 24/7 technical support via Phone, Email, Skype, WhatsApp, and Online Live Chat for any assistance.
